Joan Work

Senior Systems Engineer/Technical Training Specialist

As a Senior Systems Engineer and Technical Training Specialist, Joan Work is HCS Technology Group’s leading support provider to a variety of clients including the home user, small to medium size business users, Fortune 500 CEO’s and there staff, members of Fortune 500 Board of Directors, and members of the entertainment industry. Joan specializes in optimizing your apple technology to meet your professional and personal needs. She wears many hats including those of project manager, trainer, and troubleshooter depending on her client’s requirements. Client support includes configuration and training for new installations; updating and maintenance of existing installations; email configuration, support, maintenance, and training; mobile technology deployment, implementation, support, maintenance and training. Joan participates in all portions of the vendor selection, acquisition, security, infrastructure design, deployment, life cycle management, administration and support. She has extensive experience on both the configuration and development side that enables her to ensure the best configuration for the entire environment at her client(s).

Professional Experience - Highlighted Projects Include:

• MetLife/CIGNA/Pall Corp/Henry Schein: Successful deployment and training with ongoing support for iPad/iPhone Mobility solutions, focusing specifically on Mobile Device Management (MDM), Executive training, and ongoing support to executives. Development tasks include business logic, integration points, and data migration, usage, support and management.
• The Conference Board: Responsible for iPad configuration, training and support for the Michelin Tour of Innovation.
• Rush Communication, Hoffman Grayson Architects, LLP., White Honey LLC., Jerome Stevens Pharmaceuticals, Green Island Distributors, The Jewish Week, Kidro Productions: Serve as outsourced IT for ongoing support and maintenance of all technology systems including specification and acquisition of new technologies, infrastructure design, deployment, life cycle management, managing and support of end user computer systems, email systems, server systems, FTP, and iOS devices.
• NYMCU and Stanton Carpet: iPad/iOS 10 training, tips and tricks.
• Ameriprise client seminar: iOS 11 tips and Tricks 

Certifications

• Apple Certified Mobile Technical Coordinator
•  Apple Certified Technical Coordinator
• Support Professional 10.11, 10.12, 10.13
• Certified Casper Technician

Course Development and Content Creation

• HCS Client desktop training Series:
  • Introduction to Microsoft Outlook 2011
  • Introduction to Microsoft Outlook 2016 for Mac
  • Introduction to Leopard OS 10.5
  • Introduction to Snow Leopard OS 10.6 -Introduction to Lion Mac OS X 10.7
  • Introduction to Lion OS X 10.8
  • Introduction to Lion OS X 10.9
  • Introduction to Lion OS X 10.10
  • Introduction to Lion OS X 10.11
• HCS Guides for Executive training: AirWatch enrollment guide
• Introduction to iOS version 4 through 10
• Upgrading to iOS version 5 through 11

Professional Associations

Apple Consultants Network

Education

State University of NY at Stony Brook - Bachelor of Arts, Stony Brook, NY 1976—1980

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