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CIO magazine has an article about a polling by the Enterprise Desktop Alliance. In the article they mention that the majority responded that Macs are 20% cheaper to manage.Rescuecom did an evaluation of Mac vs PC support and found that Macs are the #1 in reliability both on hardware and software issues.American Customer Satisfaction Index (ACSI) charts customer satisfaction across all industries. Apple products have been in the top 5 for customer satisfaction since ACSI started charting back in 1996. For the last 13 years Apple has been in the top 5. In the last 10 years Apple has been in the top 3. Over the last 6 years Apple has ranked #1 in customer satisfaction.All three of these translate into Savings and Productivity.Fact: Many management entities mistake an application to be a process. An example of which is Outlook being "a must" for email, calendaring and contact management. All three of these can be done without any Microsoft products at all.Fact: Macs, properly configured...

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