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macOS Support Essentials 10.12: Sierra 101

AATP

SierraCovermacOS Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Through practical, hands-on lessons, you'll learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Who should attend

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Objectives

Upon completion of the macOS Support Essentials 10.12 (Sierra 101) course, students will be able to:

  • Use macOS Sierra tools and resources to troubleshoot macOS Sierra
  • Understand macOS Sierra features and functionality, including how to find more information about macOS Sierra
  • Prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Prerequisites

  • macOS knowledge
  • Basic computer navigation skills

LearnQuest

 

Course Outline

Part 1: Installation and Configuration

  • Install macOS Sierra
  • Set Up and Configure macOS Reference
  • Use macOS Recovery
  • Update macOS Software

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage User Account Passwords

Part 3: File Systems

  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives

Part 4: Data Management

  • Manage System Resources
  • Use Metadata and File Search Technologies
  • Manage Time Machine
  • Install Applications

Part 5: Applications and Processes

  • Manage Documents
  • Manage and Troubleshoot Applications
  • Manage Basic Network Settings

Part 6: Network Configuration

  • Manage Advanced Network Settings
  • Troubleshooting Network Issues
  • Manage Network Services

Part 7: Network Services

  • Manage Host Sharing and Personal Firewall 
  • Troubleshoot Peripherals

Part 8: System Management

  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues
  • System Troubleshooting

Upcoming Classes

No classes are currently scheduled.
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Tel: (866) 518-9672

Corporate Headquarters
New York

3900 Veteran's Memorial Hwy. Suite 110
Bohemia, NY 11716
Tel: (866) 518-9672
hcs-ny@hcsonline.com

Connecticut

65 High Ridge Road #510
Stamford, CT 06905
Tel: (866) 518-9672
hcs-ct@hcsonline.com

Florida

3321 SW 194th Terrace
Miramar, FL 33029
Tel: (866) 518-9672
hcs-fl@hcsonline.com

Louisiana

218 Barksdale Drive
Broussard LA 70518
hcs-la@hcsonline.com

Chicago

4 Knollwood Place
Joliet, IL 60433
hcs-il@hcsonline.com

London

10 Grosvenor Court
Rayners Road
London SW15 2AX UK

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