macOS Support Essentials 10.13 - High Sierra 101
Course Description
This macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.
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Course Number:APL-MAC101-130
Duration: 3 Days
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Objectives
Upon completion of the macOS Support Essentials 10.13 course, students will learn:
- How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
- macOS High Sierra features and functionality, including how to find more information
- How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification
Prerequistes
- macOS knowledge
- Basic computer navigation skills
Topics
Part 1: Installation and Configuration
- Update, Upgrade, and Reinstall macOS High Sierra
- Set Up and Configure macOS
- Use the Command-Line Interface
- Use macOS Recovery
Part 2: User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage macOS Security
- Manage Password Changes with Keychain Access
Part 3: File Systems and Storage
- Manage File Systems and Storage
- Manage Encryption with FileVault
- Manage Permissions and Sharing
Part 4: Data Management
- Use Hidden Items, Shortcuts, and File Archives
- Manage System Resources
- Use Metadata and Spotlight
- Manage Time Machine
Part 5: Apps and Processes
- Install Apps
- Manage Documents
- Manage and Troubleshoot Apps
Part 6: Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Part 7: Network Services
- Manage Network Services
- Manage Host Sharing and the Personal Firewall
Part 8: System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues