Apple Certifications

Is Your IT Team Certified?

Certifications are available for most Apple technologies and skill levels from business workers to IT professionals, developers, technology trainers, and system architects.

Performance Under Pressure

Is Your Jamf Pro Server Ready?

Has your Jamf Pro server gone though many different Jamf Pro Administrators? Do you have a complete understanding of exactly how your Jamf Pro sever is configured? Let HCS preform a health check on your Jamf Pro Server.

Essential Utilities for Apple IT Administrators

Managing Apple technology in an enterprise or educational environment requires the right tools to ensure efficiency, security, and seamless user experiences. Our suite of IT utilities is designed to simplify device deployment, streamline management, and enhance security for macOS and iOS devices.

Establish your first Mac deployment

HCS Technology Group will help you implement a proof of concept (POC) efficiently and aligned with best practices for easily deploying Mac in your organization.

We assume you have a backup strategy. Hopefully, it includes a bootable duplicate to minimize downtime in the event of a drive failure, a Time Machine or other versioned backup to address the problem of a deleted or corrupted file, and offsite backup to ensure that you don’t lose everything in the event of theft, fire, or flood. (And for many California residents these days, fire is an increasingly likely concern!)

A good backup strategy protects your data, though it’s decidedly a case of “necessary, but not sufficient.” That’s because problems that can cause data loss can also result in the loss of your primary hardware. Therein lies the question: what would you do if your Mac failed today?

Without getting into the full topic of disaster preparedness, let’s run through some possibilities of how you could respond if your main Mac were to die and need to be repaired or replaced, either of which could take days or weeks. There is no right answer here—all we’re trying to do is help you consider such a situation so you can better ensure you’re ready if it does happen.

Go Without Temporarily

If your Mac usage is relatively minimal, you might be able to do without while you repair or replace your Mac. That might be the case if your home Mac has died but you do most things at work anyway, or if you use an iPhone or iPad for most of your communications anyway.

Switch to an iPad Briefly

If you need to accomplish more serious tasks while your Mac is at the shop or en route from Apple, one possibility would be to migrate those activities that can’t wait to an iPad. Those who are considering an iPad as a fallback device should be aware that, in our experience, it’s often difficult to move your work to an iPad quickly.

You’ll almost certainly need a physical keyboard for the iPad, for instance, and even if you use many of the same apps, like Apple’s iWork suite or Microsoft Office apps, there may be unanticipated gotchas. Even if most of your work takes place in email and on the Web, you may encounter issues when dealing with attachments or with logging in to lots of sites—a cross-platform password manager like 1Password or LastPass is essential.

The only way to know if you can complete your work on an iPad successfully is to do it for real. Take a day when you don’t have major commitments or deadlines and try to accomplish everything on the iPad, working through each sticking point as you run into it.

Have a Backup Mac Available

Few of us can afford to have an exact duplicate of our primary Mac sitting idle in case of disaster, but it’s not that difficult to ensure that you have some Mac available to switch to. And it wouldn’t be a stretch for a business to have one reasonably capable Mac that’s waiting on the sidelines in case 1 of 15 or 20 Macs were to fail suddenly.

Many people like the combination of a primary desktop Mac and a less powerful laptop Mac for traveling. An advantage to that approach is that, with the right cables, the laptop Mac could be pressed into service with an external display and access to a bootable duplicate hard drive should the desktop Mac die.

Another strategy that works well is to hold onto an old Mac that you’re replacing instead of selling it or handing it down to another user. That way, even if the performance may be slower than ideal, you can always fall back to it if necessary.

Finally, you may be able to borrow a Mac from someone who has an extra or doesn’t need theirs for a while. In that case, you’ll need to make sure you can connect and boot from your bootable duplicate. That may require twiddling a setting on a T2-equipped Mac, and it may be slower than running from the internal drive, because most people probably won’t want you to backup, reformat, and later restore the data on their internal drive.

Buy a New Mac for 13 Days

Apple has a policy that you can return a newly purchased Mac within 14 days for a full refund. That means that if you have an Apple Store nearby, you can buy a new Mac, restore your data onto it, use it until your failed Mac has been repaired, and then return it. Apple Store employees often even recommend this approach for those who drop Macs off for repairs that will take more than a day or two.

Of course, if you’re going to do this, retain everything in the package, take good care of your interim Mac, and be sure to reformat its internal drive before boxing it up for return. We recommend using FileVault when setting it up to ensure that your data can’t be extracted from the internal drive, which can be possible even after a reformat.

Only you can figure out which of these approaches—or some entirely different one—will work best in your situation. The main thing is that you think about it ahead of time and make sure you have the necessary hardware and accessories on hand. All hardware fails at some point—will you be ready?

(Featured image based on originals by Ruth Archer on Pixabay and William Iven on Pixabay)

Social Media: How would you get your work done if your Mac died today and you had to wait for it to be repaired or for a replacement to arrive? We offer a few suggestions aimed at getting you thinking about how to respond to such a disaster.

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HCS Technology Group

Over 35 years of experience helping you achieve your service objectives with Apple devices and technology.

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Our capabilities and solutions include:

Strategy and Analytics
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Engineering Services
Pre-emptive Maintenance
Break/Fix Support
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Partners

Mosyle

Mosyle

With Mosyle’s MSP program, HCS Tech Group offers MDM-related services to customers so HCS Tech Group can manage your endpoints and ensure your Apple devices are running smoothly. This will facilitate learning and how technology is used in your business, as well as lower your operational expenditure and time.

Jamf

Jamf

As a managed service provider, HCS Tech Group offers strategic value to a subset of the market by identifying, securing and managing your Jamf Pro needs. A partnership with Jamf means bridging the gap between us as a method to help even more organizations succeed with Apple.

Jamf Service Provider3 d61da94b

To help ensure customer success, all sales of Jamf Pro include new customer onboarding services. We understand organizations have different needs and experience. Therefore, we offer a variety of onboarding services with multiple delivery methods and levels of training. Jamf will work with you to determine which option is the most efficient and effective for you and your organization:

  • Our full-service, personalized onboarding offerings are delivered by a Jamf Pro expert at your location.
  • Jamf remote onboarding services provide personalized sessions by a Jamf Pro expert utilizing remote connection tools.
  • For qualified customers in the US and APAC, a self-directed, no-cost onboarding option is also available.

During the personalized Jamf onboarding sessions, a Jamf Pro expert works with you to configure and integrate Jamf Pro seamlessly into your existing environment. Through a hands-on approach, the trainer will familiarize you with Jamf Pro features and configurations, provide workflow recommendations, review support resources available, and introduce you to additional training and certification options. Jamf’s self-directed onboarding is provided through a series of pre-recorded training sessions, combined with interactive tutorials and support staff to assist if needed.

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IT Solutions For All Your Needs

Handling every aspect of your computer network, from needs assessment and planning to installation, administration and training.

Business

Whether your business system consists of a single workstation or a comprehensive, high-speed, multi-station network with servers, HCS can help.

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Business

Education

HCS Technology Group provides Apple Professional Services for educational institution for K -12 As well as higher education.

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Consumer

We can help you move forward in the home as new technology emerges and will benefit you by bringing you increased productivity, efficiency, creativity, and fun.

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Mobility

If you are considering the deployment of a large number of iPad, iPhone and/or iPod Touch devices, you want to work with experienced Mobile Technical Coordinators like those found at HCS Technology Group.

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