Training Policies

Review the policies below to ensure you do not incur any cancellation or no show penalties. 

General Cancellation Policies

Instructor-Led Online Events
A cancellation or postponement of an enrollment in an online instructor-led event may be made with no penalty up to ten (10) business days prior to the start of the scheduled training. A cancellation or postponement of a scheduled online instructor-led event made within ten (10) business days prior to the start time of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled online instructor-led event. You can manage your registrations and withdraw from a class contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. with questions.

Instructor-Led Classroom Events
A cancellation or postponement of an enrollment in a regional classroom event may be made with no penalty up to ten (10) business days prior to the start of the first day of the scheduled training. A cancellation or postponement of a scheduled regional classroom event made within ten (10) business days prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled regional classroom event. You can manage your registrations and withdraw from a class contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. with questions.

Personalized Remote Trainings
A cancellation or postponement of a scheduled remote training date may be made with no penalty up to ten (10) business days prior to the start of the scheduled training. A cancellation or postponement of a scheduled remote training date made within ten (10) business days prior to the first day of the scheduled training will be assessed 100% of the total cost of the scheduled remote training. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you need to cancel or reschedule your training.

Personalized Onsite Trainings
A cancellation or postponement of a scheduled onsite training date may be made with up to ten (10) business days prior to the start of the scheduled training. Any unrecoverable billable travel expenses will be assessed to the customer regardless of when a cancellation or postponement is requested (e.g.: airfare change fees). A cancellation or postponement of a scheduled onsite training date made within ten (10) days prior to the first day of the scheduled onsite training will be assessed 100% of the total cost of the scheduled onsite training. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you need to cancel or reschedule your training.

Other Policies

Training Event Schedules
Class schedules are subject to change without notice based on minimum attendance requirements. Please check class schedules frequently at This email address is being protected from spambots. You need JavaScript enabled to view it.. HCS Training Centers may cancel scheduled classes up to ten (10) days prior to the scheduled start of the class for instructor-led classroom event or three (3) days for instructor-led online event, if certain attendance minimums aren't met. In most instances, a minimum of five (5) attendees per class is required for a class to be held.

Customer Travel Costs
HCS Training Centers will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class, schedule and purchase airfare and hotel accommodations with this in mind.

Refund Policy

Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.