Apple Certifications

Is Your IT Team Certified?

Certifications are available for most Apple technologies and skill levels from business workers to IT professionals, developers, technology trainers, and system architects.

Performance Under Pressure

Is Your Jamf Pro Server Ready?

Has your Jamf Pro server gone though many different Jamf Pro Administrators? Do you have a complete understanding of exactly how your Jamf Pro sever is configured? Let HCS preform a health check on your Jamf Pro Server.

Essential Utilities for Apple IT Administrators

Managing Apple technology in an enterprise or educational environment requires the right tools to ensure efficiency, security, and seamless user experiences. Our suite of IT utilities is designed to simplify device deployment, streamline management, and enhance security for macOS and iOS devices.

Establish your first Mac deployment

HCS Technology Group will help you implement a proof of concept (POC) efficiently and aligned with best practices for easily deploying Mac in your organization.

Before you think of upgrading to iOS 10, You should do the following. 

Check to see if your iOS Device is Compatible

iOS 10 will be released as a free upgrade for the following devices:

  • iPad 4 and later (ie, iPad 4, iPad Air, iPad Air 2, iPad Pro (9.7in and 12.9in)
  • iPad mini 2 and later (iPad mini 2, iPad mini 3, iPad mini 4) 
  • iPod touch 6th generation 
  • iPhone 5 and later (iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE)

You can identify your device by going to these links: iPhone, iPad, iPod Touch

Backup your iOS Device

Backing up your device will ensure that you have a copy of your data just in case of a lost, stolen or damaged device. There are two ways to backup your device: iCloud or iTunes.

iCloud
• Stores backups in iCloud
• Offers up to 1TB of storage (your first 5GB are free)
• Always encrypts your backups
• Lets you create and use backups from anywhere with Wi-Fi

iTunes
• Stores backups on your Mac or PC
• Storage depends on your Mac or PC’s available space
• Offers encrypted backups (off by default)
• Lets you create and use backups from your Mac or PC

Backup your data through iCloud

  1. Connect your device to a Wi-Fi network.
  2. Tap Settings, then scroll down and tap iCloud.
  3. Scroll down, tap Backup, and make sure that iCloud Backup is turned on.
  4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.
  5. Make sure that the backup finished: Tap Settings > iCloud > Storage > Manage Storage, then select your device. The backup should appear in the details with the time and backup size.

Backup your data through iTunes

  1. Open iTunes and connect your device to your computer.
  2. A message asks for your device passcode, enter the passcode for your device. If you are asked to Trust This Computer, Tap Trust and follow the onscreen steps.
  3. Select your iPhone, iPad, or iPod when it appears in iTunes.
  4. If you want to save Health and Activity data from your iOS device or Apple Watch, you need to encrypt your backup: Select the box called Encrypt [device] backup and create a memorable password. 

    Note: Write down your password and store it somewhere safe, because there’s no way to recover your iTunes backups without this password.

    If you don’t need to save your Health and Activity data, you can make a backup that isn’t encrypted. Just click Back Up Now.itunes elcapitan encrypt iphone backup
  5. After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see a lock beside the name of your device.

itunes elcapitan device preferences

 

Passcode

If you have a passcode set up on your device, you’ll need to know your passcode to do the update to iOS 10. If you have forgotton your passcode, click on this knowledgebase article from Apple:

https://support.apple.com/en-us/ht204306

Apple ID

Your Apple ID is the account that you use to access Apple services like the App Store, Apple Music, and iCloud. You need to enter your Apple ID and password after upgrading to iOS 10. If you do not know your Apple ID or forgot your pasword to your Apple ID, you can to this website here to reset the password or to recover your Apple ID.

https://iforgot.apple.com/password/verify/appleid

 

You can download the PDF from here.

 

 

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HCS Technology Group

Over 35 years of experience helping you achieve your service objectives with Apple devices and technology.

Innovative IT Solutions

Our capabilities and solutions include:

Strategy and Analytics
Technology Architecture
Engineering Services
Pre-emptive Maintenance
Break/Fix Support
Education
Large-Scale Deployments
Hosting
Managed Services

Partners

Mosyle

Mosyle

With Mosyle’s MSP program, HCS Technology Group offers MDM-related services to customers so HCS Technology Group can manage your endpoints and ensure your Apple devices are running smoothly. This will facilitate learning and how technology is used in your business, as well as lower your operational expenditure and time.

Jamf

Jamf

As a managed service provider, HCS Technology Group offers strategic value to a subset of the market by identifying, securing and managing your Jamf Pro needs. A partnership with Jamf means bridging the gap between us as a method to help even more organizations succeed with Apple.

Jamf Service Provider3 d61da94b

To help ensure customer success, all sales of Jamf Pro include new customer onboarding services. We understand organizations have different needs and experience. Therefore, we offer a variety of onboarding services with multiple delivery methods and levels of training. Jamf will work with you to determine which option is the most efficient and effective for you and your organization:

  • Our full-service, personalized onboarding offerings are delivered by a Jamf Pro expert at your location.
  • Jamf remote onboarding services provide personalized sessions by a Jamf Pro expert utilizing remote connection tools.
  • For qualified customers in the US and APAC, a self-directed, no-cost onboarding option is also available.

During the personalized Jamf onboarding sessions, a Jamf Pro expert works with you to configure and integrate Jamf Pro seamlessly into your existing environment. Through a hands-on approach, the trainer will familiarize you with Jamf Pro features and configurations, provide workflow recommendations, review support resources available, and introduce you to additional training and certification options. Jamf’s self-directed onboarding is provided through a series of pre-recorded training sessions, combined with interactive tutorials and support staff to assist if needed.

Services

IT Solutions For All Your Needs

Handling every aspect of your computer network, from needs assessment and planning to installation, administration and training.

Business

Whether your business system consists of a single workstation or a comprehensive, high-speed, multi-station network with servers, HCS can help.

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Business

Education

HCS Technology Group provides Apple Professional Services for educational institution for K -12 As well as higher education.

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Education

Consumer

We can help you move forward in the home as new technology emerges and will benefit you by bringing you increased productivity, efficiency, creativity, and fun.

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Consumer

Mobility

If you are considering the deployment of a large number of iPad, iPhone and/or iPod Touch devices, you want to work with experienced Mobile Technical Coordinators like those found at HCS Technology Group.

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Mobility
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