Apple Certifications

Is Your IT Team Certified?

Certifications are available for most Apple technologies and skill levels from business workers to IT professionals, developers, technology trainers, and system architects.

Performance Under Pressure

Is Your Jamf Pro Server Ready?

Has your Jamf Pro server gone though many different Jamf Pro Administrators? Do you have a complete understanding of exactly how your Jamf Pro sever is configured? Let HCS preform a health check on your Jamf Pro Server.

Essential Utilities for Apple IT Administrators

Managing Apple technology in an enterprise or educational environment requires the right tools to ensure efficiency, security, and seamless user experiences. Our suite of IT utilities is designed to simplify device deployment, streamline management, and enhance security for macOS and iOS devices.

Establish your first Mac deployment

HCS Technology Group will help you implement a proof of concept (POC) efficiently and aligned with best practices for easily deploying Mac in your organization.

In 2013, Apple added Touch ID to the Home button of the iPhone 5S. Taking advantage of the uniqueness of fingerprints, Touch ID combines the Home button press to wake up the iPhone with a fingerprint scan to authenticate the user. But in 2017, Apple introduced the iPhone X with Face ID, which relies on cameras and sensors at the top of the screen to authenticate the user via facial recognition. Since then, Apple has slowly been phasing out Touch ID in the iPhone line, with only the third-generation iPhone SE still supporting it. (Only the iPad Pro models have Face ID; other iPads have Touch ID in the Home button or the top button.)

We’re not here to dub one better than the other, but many people find themselves needing to upgrade from an older iPhone with Touch ID to a newer one with Face ID. If you’re trying to switch between Touch ID and Face ID, we have some tips to help.

Unlock the iPhone

Once the iPhone is awake (the screen is lit up), you unlock an iPhone with Touch ID by pressing the Home button. On an iPhone with Face ID, you swipe up from the bottom of the Lock Screen—a bar reminds you where to start—while looking at the iPhone. Face ID is fast and accurate enough that you’ll notice that authentication is happening only if iOS asks to verify your passcode (which it also does with Touch ID).

Return to the Home Screen

When you’re using an app on an iPhone with Touch ID and want to return to the Home Screen, you press the Home button—logical! On an iPhone with Face ID, you repeat that swipe up from the bottom of the screen action you use to unlock the iPhone. You’ll get really good at it.

Switch between Apps

When it comes to switching between apps, iPhones with Face ID offer a unique shortcut. On an iPhone with Touch ID, you must quickly press the Home button twice and then swipe between apps in the App Switcher. Bringing up the App Switcher on an iPhone with Face ID requires swiping up from the bottom of the screen just slightly and then continuing the swipe to the right. But Face ID experts seldom do that. Instead, swipe right and left on the bar at the bottom of the screen to switch between apps—it’s far faster and easier, if hidden.

Activate Siri

On an iPhone with Touch ID, holding the Home button activates Siri. On an iPhone with Face ID, press and hold the side button to activate Siri. Tomato, tomahto.

Open Control Center

When all we had were iPhones with Touch ID, Apple decided we’d open Control Center by swiping up from the bottom of the screen. Face ID relies on that gesture for unlocking and opening the App Switcher, so on iPhones with Face ID, you instead open Control Center by swiping down from the top right of the screen. Think of it as swiping down from the cellular, Wi-Fi, and battery status icons.

View Notifications

Because iPhones with Touch ID use a swipe up from the bottom for Control Center, they can devote a swipe down from the top of the screen to displaying the Lock Screen with notifications. The same gesture works on an iPhone with Face ID, but you must start from the left side of the screen.

Use Apple Pay

Paying for a purchase with Apple Pay requires that you authenticate, which means placing your finger on the Home button—but not pressing it!—on an iPhone with Touch ID. Getting the hang of the touch-but-don’t-press action can take some time, but once you have it, you may even have developed a habit of not looking at your iPhone to authenticate Apple Pay. In contrast, with an iPhone with Face ID, you must look at the screen when prompted so the Face ID sensors can confirm you’re making the purchase. Honestly, neither is as easy as double-pressing the side button on an Apple Watch.

Authenticate in Apps

Beyond Apple Pay, plenty of apps from the App Store, like password managers and banking apps, tie into biometric authentication so you don’t have to type lengthy passwords. As you’d expect, if you previously authenticated by touching the Home button, doing so on an iPhone with Face ID requires looking at the iPhone screen. That’s nearly always what you do anyway, so it’s even easier than touching the Home button.

Register Alternate Appearances

With Touch ID, you can register up to five fingers, which lets you use several of your own and let a trusted spouse or family member authenticate using Touch ID as well. We tend to have more fingers than faces, though, so with Face ID, Apple allows only a single alternate appearance. That shouldn’t be too limiting, but if everyone in your family had a Touch ID finger, sorry, you’ll have to pick a favorite.

(Featured image by Apple)

Social Media: Are you switching from an iPhone with Touch ID to one with Face ID? The challenge of learning new things can intimidate some people, but we have a list of what you’ll need to know. (And some of the changes are better!)

Trusted by organizations worldwide
Cigna
Morgan Stanley
Apple Computer
The American Red Cross
Bose
Barnes & Noble
PepsiCo
Company

HCS Technology Group

Over 35 years of experience helping you achieve your service objectives with Apple devices and technology.

Innovative IT Solutions

Our capabilities and solutions include:

Strategy and Analytics
Technology Architecture
Engineering Services
Pre-emptive Maintenance
Break/Fix Support
Education
Large-Scale Deployments
Hosting
Managed Services

Partners

Mosyle

Mosyle

With Mosyle’s MSP program, HCS Tech Group offers MDM-related services to customers so HCS Tech Group can manage your endpoints and ensure your Apple devices are running smoothly. This will facilitate learning and how technology is used in your business, as well as lower your operational expenditure and time.

Jamf

Jamf

As a managed service provider, HCS Tech Group offers strategic value to a subset of the market by identifying, securing and managing your Jamf Pro needs. A partnership with Jamf means bridging the gap between us as a method to help even more organizations succeed with Apple.

Jamf Service Provider3 d61da94b

To help ensure customer success, all sales of Jamf Pro include new customer onboarding services. We understand organizations have different needs and experience. Therefore, we offer a variety of onboarding services with multiple delivery methods and levels of training. Jamf will work with you to determine which option is the most efficient and effective for you and your organization:

  • Our full-service, personalized onboarding offerings are delivered by a Jamf Pro expert at your location.
  • Jamf remote onboarding services provide personalized sessions by a Jamf Pro expert utilizing remote connection tools.
  • For qualified customers in the US and APAC, a self-directed, no-cost onboarding option is also available.

During the personalized Jamf onboarding sessions, a Jamf Pro expert works with you to configure and integrate Jamf Pro seamlessly into your existing environment. Through a hands-on approach, the trainer will familiarize you with Jamf Pro features and configurations, provide workflow recommendations, review support resources available, and introduce you to additional training and certification options. Jamf’s self-directed onboarding is provided through a series of pre-recorded training sessions, combined with interactive tutorials and support staff to assist if needed.

Services

IT Solutions For All Your Needs

Handling every aspect of your computer network, from needs assessment and planning to installation, administration and training.

Business

Whether your business system consists of a single workstation or a comprehensive, high-speed, multi-station network with servers, HCS can help.

Learn More
Business

Education

HCS Technology Group provides Apple Professional Services for educational institution for K -12 As well as higher education.

Learn More
Education

Consumer

We can help you move forward in the home as new technology emerges and will benefit you by bringing you increased productivity, efficiency, creativity, and fun.

Learn More
Consumer

Mobility

If you are considering the deployment of a large number of iPad, iPhone and/or iPod Touch devices, you want to work with experienced Mobile Technical Coordinators like those found at HCS Technology Group.

Learn More
Mobility
Support

Latest Technical Articles

Whether you are experienced or new to the Mac, our technical articles offers insightful solutions for your needs.

Offboard a Mac Computer Using Jamf Pro and Apple Business Manager

This guide outlines the steps to properly offboard a Mac computer from Jamf Pro when an...

Read More

How to Configure Jamf Pro SMTP with Google Authentication

Configure Jamf Pro to use Google Authentication for SMTP enhances security, ensures compliance,...

Read More

How to Configure Jamf Pro SMTP to Use the Microsoft Graph API

Configuring Jamf Pro to use the Microsoft Graph API for SMTP enhances security, ensures...

Read More

Retrieve AppleCare Expiration for Mac Computers Using Jamf Pro

This guide provides a practical solution by demonstrating how to utilize Jamf Pro’s API roles,...

Read More

Speak with an Apple Certified expert today

We’d love to discuss your business challenges, even if you’re not sure what your next step is. No pitch, no strings attached.

Let's Talk