The team at HCS is constantly taking steps to be more proactive in supporting our clients. To that end, we have teamed up with Watchman Monitoring to provide a support agent that is installed on client devices. This reports backs to our staff so we are alerted to potential issues on workstations and servers like system crashes, backup alerts, and potential hardware failures.

Download the Mac version here. For Windows, you can download it here.

FIleMaker Go


Why Build an App Just to See Your Data?

If you need mobile access to work with shared data in real-time, the app you really need is FileMakerGo. Save time and money by deploying a reliable and secure FileMakerPro database environment for your company in minutes.

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Adam Karneboge Joins HCS

 OS X & iOS Professional Services Consultant/Technical Training Veteran Adam Karneboge, hired as HCS Technology Group CTO.

Technical Strategy: To Help Further Accelerate Growth and Support among Business and Education Customers.

New York – HCS Technology Group announced today that Adam Karneboge has joined the company as Chief Technology Officer. In this newly established executive position, Karneboge is responsible for the overall creation and implementation of Apple OS X and iOS strategies to further accelerate top line technical growth for HCS Technology Group's core customers and partners.

Adam serves as a senior member of the HCS Technology Group Business leadership team and will closely align with HCS Technical support, development, professional services and training organizations.
“Adam has tremendous industry expertise with a proven track-record of delivering business-to-business and education strategic technical initiatives,” said Craig Cohen, President and CEO of HCS Technology Group. “His expertise will be particularly vital as we help business and education customers to more effectively manage key Apple technologies.”
A fifteen-year Apple industry veteran, Karneboge most recently served as President and CEO for MacSpecialist. In this role, Karneboge led an Apple Authorized Reseller, Premium Service Provider, and Authorized Training Center organization which focused on professional services to business and education clients.

In addition to his position as President and CEO, Karneboge averaged 30 technical training classes a year between 2006 and 2010, and performed consulting services for MacSpecialist clients as well as Apple Professional Services clients in Education and Enterprise. He began his career as the lead Mac engineer for lab and student systems at Dominican University in River Forest, IL.
"We are building a world-class Apple Professional Services organization to help further accelerate business growth rates. Adam is a valuable addition to our team and we expect that his technical leadership in marketing to a range of business segments will step change our capability,” said Keith Mitnick, senior vice president and chief operating officer, HCS Technology Group.
Karneboge received his bachelor’s degrees in Corporate Communications and Graphic Design from Dominican University. He is an active member in the Apple consultant community, serving as the technical editor for PeachPit Press’s Apple Pro Training Series books for OS X Lion and OS X Lion Server, OS X Mountain Lion, and OS X Mavericks & OS X Server for Mavericks. Karneboge has also served as a mentor trainer for Apple since 2010, conducting T3 classes for Apple in Cupertino, CA.

About HCS Technology Group:
HCS Technology Group provides Apple Professional Services for thousands of institutions, including, K-12 and higher education, financial institutions and federal, state and local government organizations. According to the Apple Consultants Network team within Apple, Inc., HCS Technology Group is one of the largest providers in the U.S. based on customers and has been consistently recognized for its leadership among small/midsize professional service providers. HCS Technology Group is currently one of the largest Apple focused professional service providers in the U.S. and supports more than 10,000 institutions. For more information about HCS Technology Group call (866) 518-9672

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Rackspace Recommends Password Change, Due to the Heartbleed Bug.

Rackspace cover


Recently, media outlets have been talking about the "Heartbleed" bug that has affected nearly 2/3rds of Internet web sites. For companies with affected websites, changing your password does little, if the vulnerability is still intact.  It is imperative you find out if any websites you log into have updated their SSL, to address the issue BEFORE you change your password.

Upon learning of the recent Heartbleed issue, an update was made to the SSL certificate for Rackspace, some customers may be prompted to accept the new certificate. Users should accept the new certificate which should clear the pop up.

At this time Rackspace has no reason to believe any sensitive user information was accessed due to the recent Heartbleed issue, however, out of an abundance of caution, Rackspace recommends that all users change their password as soon as possible.

Download the instructions on how to change your email password on Rackspace from here.


Configuration Profiles: Reference Guide

ConfigPRofilesCoverWhile you can create and deploy a standard software load to connected devices, you can also create custom loads for specific users, down to dictating which documents and applications get installed on which devices. You can prepare updates to apps and iOS changes and push them out quickly and integration with Active Directory and Open Directory add to the power of Apple Configurator. The reference guide will help you understand each setting and parameters in Apple Configurator and build a better profile configuration for your school or business.

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