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macOS Jamf Apple

Offboard a Mac Computer Using Jamf Pro and Apple Business Manager

This guide outlines the steps to properly offboard a Mac computer from Jamf Pro when an organization sells or transfers ownership of a device to a staff member. It is essential to ensure that the Mac computer...

Monday, February 24, 2025

Jamf Apple

Retrieve AppleCare Expiration for Mac Computers Using Jamf Pro

This guide provides a practical solution by demonstrating how to utilize Jamf Pro’s API roles, scripts, and policies to collect and store warranty data for reporting purposes. With the use of API roles,...

Thursday, January 9, 2025

macOS Apple

Account-Driven Enrollment Methods with Apple Devices Using Cloudflare

This guide offers an alternative for organizations that prefer not to host the com.apple.remotemanagement file on their public web server for Account-driven enrollment. By leveraging Cloudflare, you can...

Monday, December 30, 2024

Microsoft Apple

Renew your SCIM Token for Directory Sync between Apple Business Manager and Microsoft Entra ID

If you federated your Apple Business Manager (ABM) with Microsoft Entra ID and turned on Directory Sync using System for Cross-domain Identity Management (SCIM), you will be asked to renew the token. Apple...

Monday, October 28, 2024

Apple Maintenance

Apple Explains Its Approach to Device Longevity

We Apple users tend to believe that our devices usually last longer—both physically and functionally—than Windows PCs and Android smartphones. For instance, Apple’s current operating systems work...

Monday, July 1, 2024

macOS Apple

How to Use Touch ID in Terminal

Since the introduction of Touch ID on Macs, we found a convenient way to unlock restricted areas quicker without having to enter the administrator’s password. Therefore, administrators of a Mac are able...

Friday, March 29, 2024

Jamf Apple

Update macOS Sonoma Using Managed Software Updates in Jamf Pro

You can use the managed software updates feature of Jamf Pro to update the macOS of Mac computers belonging to smart or static group membership lists, eliminating the need for inventory searches and reducing...

Friday, February 9, 2024

Apple

Add a Mac Computer to Apple Business Manager or Apple School Manager Without Erasing it First

Traditionally, to manually add a Mac to Apple Business Manager or Apple School Manager, you would need to erase all content and settings on the Mac to re-run Setup Assistant and utilize Apple Configurator...

Wednesday, January 24, 2024

Security Apple

Changing the Email Address Associated with an Apple ID

The goal is to resolve Apple ID conflicts in Apple Business Manager or change the currently assigned Apple ID email address from an organizationally owned domain to a personal email. The domain, or domain...

Friday, November 3, 2023

macOS Apple

How to Use Profiles in Web Browsers

If you are one of the many users who have 20 personal and work tabs open at any given point, you may be a candidate for using profiles. The latest edition of Apple’s Safari comes with a new feature...

Friday, October 27, 2023

macOS Apple

Introduction to Shell Scripting Using Zsh

Starting with macOS Catalina, your Mac uses Zsh as the default login shell and interactive shell. Zsh provides the user with more flexibility by providing various features such as plug-in support, better...

Friday, August 11, 2023

Google Microsoft Apple

How to Setup a Federated Connection to Apple Business Manager

Federated authentication is a method of linking a user’s identity across multiple separate identity management systems. For businesses embracing a work-from-anywhere policy, federated authentication...

Wednesday, June 21, 2023

Apple

How to Resolve Managed Apple ID Conflicts

A user can have two types of Apple IDs: a Managed Apple ID and a personal Apple ID. A Managed Apple ID is owned and managed by an organization. This provides access to iCloud for collaboration with iWork...

Friday, April 14, 2023

Security Apple

How to Configure Security Keys for Apple ID

A security key provides extra protection against attacks such as phishing or social engineering scams on your Apple ID. Using a security key with two-factor authentication will help strengthen the process...

Monday, January 30, 2023

Security Apple

Add an Additional Layer of Protection to your iPhone and iPad Cellular Data by Enabling a SIM PIN

In iOS 12, a new feature called SIM PIN was introduced. SIM PIM allows you to enter a PIM to lock your SIM card. Whenever you restart your device or pop your SIM card out and place it in a new device,...

Friday, August 12, 2022

Apple

Outlook for iPadOS

Get up to speed on features of Outlook for iPadOS. The guide provides information on managing multiple email accounts, tips on how to manage your inbox, calendar usage including invites, and customize...

Tuesday, July 5, 2022

macOS Apple

How to Initiate a sysdiagnose on your Apple Devices

Sysdiagnose is a utility on most Apple devices that can be used to gather system-wide diagnostic information. It includes logging from different services and reports on the state of systems. What is contained...

Wednesday, May 11, 2022

Wi-Fi Apple

Recommendations & Best Practices for Wi-Fi and Apple Devices

The purpose of this document is to supply guidance and best practice solutions around wireless network specifications to improve the user experience. This includes technical steps as well as coaching and...

Friday, July 24, 2020

Apple

Recommendations and Practices for Content Caching

Content caching speeds up the downloading of software distributed by Apple and of data in users’ iCloud accounts by caching content that local Mac computers, iOS and iPad OS devices, and Apple TV devices...

Wednesday, July 1, 2020

Apple

iPad Pro Quickstart Guide

Apple has removed the Home button and the headphone jack with the introduction of Face ID for the iPad Pro, The Lightning connector has been changed to a USB-C connector for faster charging and higher...

Wednesday, May 20, 2020

Apple

Create a Managed Apple ID for APNS in Apple Business Manager/Apple School Manager

Every mobile device management (MDM) system needs an Apple Push Notification System (APNs) certificate to facilitate secure communications with your enrolled devices. Historically, someone would go to...

Friday, May 8, 2020

macOS Apple

Creating Blueprints and Provisioning Workflows with Apple Configurator 2

Apple Configurator 2 is a macOS app that allows IT to deploy one or many iOS, iPadOS, and tvOS devices in an organization. Although you might be aware of some of the well-known features of Apple Configurator...

Thursday, May 7, 2020

Jamf Apple

Add AppleTV to Apple Business Manager for Automated Device Enrollment in Jamf Pro

You can choose to add iOS, iPadOS, and tvOS devices to Apple School Manager or Apple Business Manager using Apple Configurator 2, even if the devices weren’t purchased directly from Apple, an Apple Authorized...

Tuesday, April 21, 2020

macOS Apple

Enrolling Your Organization in Apple Business Manager/Apple School Manager

It is becoming increasingly important for organization-owned devices deployed in all kinds and sizes of organizations to be purchased through Apple or an Apple Authorized Reseller. Doing so allows...

Friday, April 17, 2020

Apple

How to Verify Your Domain for Apple Business Manager or Apple School Manager

Apple now requires that you verify the domain or domains associated with your Managed Apple IDs. For more information from Apple, go to https://support.apple.com/guide/apple-business-manager/verify-existing-domains-apd999d63a40....

Thursday, March 26, 2020

macOS Apple

Best Practices for Managing your Apple ID

Do you want to change your email address for your Apple ID or add a secondary phone number to Your Apple ID account for backup? HCS Technology Group has put together a doc to help you change the email...

Friday, March 6, 2020

Wi-Fi Apple

Wireless Network Design with Apple Devices

HCS Technology Group has developed the following Wireless Network best practices and recommendations to better the end user experience through technological steps.  The document will serve as a useful...

Monday, November 28, 2016

macOS Apple

Spotlight Troubleshooting Via the Terminal

These are the basic troubleshooting steps when working with stubborn Spotlight index files. The GUI does not always work and you need to use the Terminal to get the job done. It's always good to repair...

Monday, October 7, 2013