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Monday, August 5, 2024

Professional Experience

Peachpit Press and Apple, Inc.:

Technical editor for OS X Support and Server Essentials workbooks for 10.7, and reference guide and exercises for OS X Support Essentials for 10.8, OS X Support and Server Essentials for 10.9, 10.10, 10.11, and 10.12

Apple, Inc.:

Professional Services (APS) for Enterprise and Education. Certified Master/Mentor trainer to mentor/coach potential candidate instructors

Peachpit Press:

Author for Managing Apple Devices: Deploying and Maintaining iOS 9 and OS X El Capitan Devices (3rd Edition) (Release May 2016)

Peachpit Press:

Co-author for macOS Support Essentials 10.13 - Apple Pro Training Series: Supporting and Troubleshooting macOS High Sierra (Release December 2017)

Peachpit Press:

Co-author for macOS Support Essentials 10.14 - Apple Pro Training Series: Supporting and Troubleshooting macOS Mojave (Release December 2018)

Peachpit Press:

Co-author for macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina (Release December 2019)

Peachpit Press:

Co-author for macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur (Release January 2021)

Peachpit Press:

Co-author for macOS Support Essentials 12 - Apple Pro Training Series: Supporting and Troubleshooting macOS Monterey (Release January 2022)

Certifications

Apple Certified Support Professional
Apple Certified IT Professional
Apple Certified Technical Coordinator
Apple Certified System Administrator
Apple Certified Trainer
Certified JSS Administrator
Jamf Certified Associate
Jamf Certified Tech
Jamf Certified Admin
Jamf Certified Integrator
Jamf Certified Trainer
Jamf Certified Expert
CWNP Certified Wireless Specialist
CWNP Certified Wireless Technician

Course Development

Apple Pro Training Series: OS X Support Essentials 10.10, Technical Editor
Apple Pro Training Series: OS X Server Essentials 10.10, Technical Editor
YOS 101: OS X Support Essentials v10.10, Technical Editor
YOS 201: OS X Server Essentials v10.10, Technical Editor
Apple Pro Training Series: OS X Support Essentials 10.9, Technical Editor
Apple Pro Training Series: OS X Support Essentials 10.8, Technical Editor
Apple Pro Training Series: OS X Support Essentials 10.7 Workbook, Technical Editor
Apple Pro Training Series: OS X Server Essentials 10.9, Technical Editor
Apple Pro Training Series: OS X Server Essentials 10.7 Workbook, Technical Editor
MAV 101: OS X Support Essentials v10.9, Technical Editor
MAV 201: OS X Server Essentials v10.9, Technical Editor
MT Lion 101: OS X Support Essentials v10.8, Technical Editor
Lion 101: OS X Support Essentials v10.7, Technical Editor
Lion 201: OS X Server Essentials v10.7, Technical Editor
Managing Apple Devices: Deploying and Maintaining iOS 9 and OS X El Capitan Devices (3rd Edition), Co-author
Apple Pro Training Series: OS X Support Essentials 10.11, Technical Editor
Apple Pro Training Series: OS X Server 5.0 Essentials, Technical Editor
Apple Pro Training Series: OS X Support Essentials 10.12, Technical Editor
Apple Pro Training Series: macOS Support Essentials 10.13, Co-author
Apple Pro Training Series: macOS Support Essentials 10.14, Co-author
Apple Pro Training Series: macOS Support Essentials 10.15, Co-author
Apple Pro Training Series: macOS Support Essentials 11, Co-author
Apple Pro Training Series: macOS Support Essentials 12, Co-author

Professional Associations

Apple Consultants Network

Education

Dominican University - Bachelor of Arts, River Forest, IL 1998-2002

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