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macOS Support Essentials 11 Course

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Objectives

  • How to use macOS Mojave tools and resources to troubleshoot macOS Mojave
  • macOS Mojave features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 11 certification

Recommended Knowledge

  • macOS knowledge
  • Basic computer navigation skills 

Topics

Installation and Configuration
Participants update, upgrade, and reinstall macOS Big Sur, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password changes.

File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services
Participants manage network services, host sharing, and a personal firewall.

System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.


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Locations


New York

Connecticut
Florida
Louisiana
Chicago

Corporate Headquarters
New York

80 Orville Drive Suite 100
Bohemia, NY 11716
Tel: (866) 518-9672
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Connecticut

65 High Ridge Road #510
Stamford, CT 06905
Tel: (866) 518-9672
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Florida

3321 SW 194th Terrace
Miramar, FL 33029
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Louisiana

218 Barksdale Drive
Broussard LA 70518
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Chicago

4 Knollwood Place
Joliet, IL 60433
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London

10 Grosvenor Court
Rayners Road
London SW15 2AX UK

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