macOS Support Essentials 11: Big Sur

View Full Course Description

macOS Support Essentials 11 is a three-day course that teaches the best ways to support macOS Big Sur users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.

Who should attend

• People who manage computer networks or computer labs that run macOS
• People who support Mac users

Objectives

• How to use macOS Big Sur tools and resources to troubleshoot macOS Big Sur
• macOS Big Sur features and functionality, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 11 certification

Recommended Knowledge

• macOS knowledge
• Basic computer navigation skills 

Topics

Installation and Configuration
Participants update, upgrade, and reinstall macOS Big Sur, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.

User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password changes.

File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.

Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.

Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.

Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.

Network Services
Participants manage network services, host sharing, and a personal firewall.

System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.