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Problem-solving by Apple Certified Professionals
May
27

Obtaining System Information reports from the Command Line

System Information, and the plethora of information about your Mac computer that you can obtain from it, can also be accessed from the command line using the system_profiler command. By default, it outputs all information directly to the screen, so you may want to redirect the stdout to a file.

system_profiler > /Users/your-account-name/Desktop/report.txt

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May
13

Microsoft Office for Mac, 14.5.0 update breaks the Main Window

This new update to Office for Mac 2011 can be fatal. Once installed, an end user can no longer open an the main window for Outlook. That means you can’t access your Email, Contacts, Calendar, Tasks or your Notes. Even if you go to the pull down menus to create a New email or event, a window will not appear.

To fix the affected Outlook, you will need to do the following:

1. Open Terminal
2. Type defaults delete com.microsoft.Outlook (to delete the old preferences).
3. killall cfprefsd (to kill the cached prefs)
4. Launch Outlook

the main window will pop up along with a splash window asking you to setup an account. Press continue and you should be able to use Outlook for Mac 2011.

Apr
28

CrashPlan error "Out of Memory": Resolution

CrashPlan error "Out of memory", or not enough memory causing the application to keep quitting and restarting.  

Solution: 

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Apr
27

How to remove hard coded DNS and Search Domain Servers from the command line

The commands below will remove the settings from the Ethernet and Wi-Fi interfaces.  You can lookup more features using the man command for networksetup.  IE.. man networksetup

networksetup -setsearchdomains "Wi-Fi" "Empty"

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Mar
18

Checking Unicast and Multicast DNS Cache Details in OS X Yosemite

Get UDNS cache stats:

sudo discoveryutil udnscachestats


Get multicast DNS cache:

sudo discoveryutil mdnscachestats

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