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Jul
01

Three Connectivity Problems Remote Workers Are Having During the Pandemic

Three Connectivity Problems Remote Workers Are Having During the Pandemic

The pandemic has forced large numbers of those who are still employed—nearly half the American workforce, by some estimates—to work from home. And while that has actually improved productivity for many people, partly due to eliminating time-consuming commutes, remote work comes with its own challenges. Here are three of the top problems we’ve been helping our clients solve. Get in touch if you’re suffering from these or other tech issues that are preventing you from working as effectively as you would in your office.

Perhaps unsurprisingly, all these issues revolve around connectivity, which can make them difficult to troubleshoot. For the average user, the problem might seem to be video calls dropping out or email not working reliably, when the real culprit is an overloaded AirPort Express Wi-Fi gateway or a too-slow Internet connection.

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202 Hits
Jun
23

What We Can Expect from macOS 11.0 Big Sur, iOS 14, iPadOS 14, and watchOS 7

What We Can Expect from macOS 11.0 Big Sur, iOS 14, iPadOS 14, and watchOS 7

Every year at its Worldwide Developer Conference, Apple lays out its roadmap for the next releases of each of its operating systems. The COVID-19 pandemic forced Apple to record its keynote presentation ahead of time rather than having it live, but the company doesn’t seem to have tempered its ambitions for macOS 11.0 Big Sur, iOS 14, iPadOS 14, and watchOS 7.

Apple never promises ship dates this early in the process, but it’s a good bet that we’ll see these operating system updates in September or October, given past release dates.

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51 Hits
Jun
23

Macs Switching from Intel Chips to Apple Silicon—Answers to Your Questions

Macs Switching from Intel Chips to Apple Silicon—Answers to Your Questions

At Apple’s Worldwide Developer Conference keynote, the company dropped a bombshell: in the future, Macs will no longer be powered by Intel chips but will instead rely on custom-designed Apple chips. As surprising as this is, the company has made such massive transitions twice before: first in 1994 with the move from Motorola’s 68000 chips to IBM’s PowerPC platform, and again in 2006 with the jump to processors from Intel. Here are answers to the main questions we’ve been hearing.

What is “Apple silicon”?

For many years now, Apple has created its own chips to power the iPhone, iPad, iPod touch, and Apple TV. These chips, the A series, are based on a platform called ARM, though Apple took pains to avoid saying that during the keynote. Of all Apple’s products, only the Mac continues to use processors from Intel.

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243 Hits
Jun
22

Minimum Requirements for macOS Big Sur

MacBook
2015 and later
Find out which MacBook you have.

MacBook Air
2013 and later
Find out which MacBook Air you have.

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96 Hits
Jun
01

How to Ask for Tech Support So You Get Good Answers Quickly

How to Ask for Tech Support So You Get Good Answers Quickly

Need help with something? On occasion, we all need tech support. Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible.

For instance, think about what we have to do if we receive an email message along the lines of “I keep getting a note that my backups aren’t working.” All we can tell from that message is that something may be wrong with the user’s backups. But without knowing what app they’re using and what the specific error is, we can’t even begin to recommend a solution. We’ll have to go back and forth to figure out what we need to learn to address the problem. By the end of the (possibly lengthy) process, the user and we may be quite frustrated.

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176 Hits
Jun
01

Here’s How the Exposure Notification System from Apple and Google Protects Your Privacy

Here’s How the Exposure Notification System from Apple and Google Protects Your Privacy

Apple recently released iOS 13.5, incorporating a new Exposure Notification API in response to the global COVID-19 pandemic. We’ve seen a few people freaking out about this, but seriously, calm down, folks. At best, the Exposure Notification API could lower contact tracing costs, reduce the spread of COVID-19, prevent life-changing health consequences, and save lives. At worst, it won’t prove particularly effective. In neither case does it pose any threat to personal privacy.

Why have Apple and Google—two companies that normally compete tooth and nail—formed this unprecedented partnership? Contact tracing is one of the key techniques employed by public health authorities in slowing the spread of COVID-19. It involves gathering information from an infected person about those they’ve been in contact with, enabling authorities to learn who might have been the source of the infection and who they may have infected. It’s a slow, laborious, and error-prone process—do you know or even remember all the people you’ve come in contact with over the past few weeks?—but it’s helpful nonetheless.

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