Technical professionals. Trusted advisors. Certified expertise.

HCS Blog

Problem-solving by Apple Certified Professionals
Nov
01

Nine Tips for Switching from an iPhone with Touch ID to One with Face ID

Nine Tips for Switching from an iPhone with Touch ID to One with Face ID

In 2013, Apple added Touch ID to the Home button of the iPhone 5S. Taking advantage of the uniqueness of fingerprints, Touch ID combines the Home button press to wake up the iPhone with a fingerprint scan to authenticate the user. But in 2017, Apple introduced the iPhone X with Face ID, which relies on cameras and sensors at the top of the screen to authenticate the user via facial recognition. Since then, Apple has slowly been phasing out Touch ID in the iPhone line, with only the third-generation iPhone SE still supporting it. (Only the iPad Pro models have Face ID; other iPads have Touch ID in the Home button or the top button.)

We’re not here to dub one better than the other, but many people find themselves needing to upgrade from an older iPhone with Touch ID to a newer one with Face ID. If you’re trying to switch between Touch ID and Face ID, we have some tips to help.

Continue reading
Nov
01

New M3 Chip Family Powers Updated MacBook Pros and 24-inch iMac

New M3 Chip Family Powers Updated MacBook Pros and 24-inch iMac

At Apple’s Halloween-themed Scary Fast event on October 30, the company unveiled its next-generation Apple silicon chips for Macs, the M3, M3 Pro, and M3 Max. Apple also showcased new 14-inch and 16-inch MacBook Pro models and a faster version of the 24-inch iMac based on these chips. They’re available to order now, with units in stores and orders starting to arrive on November 7, apart from the M3 Max models that will arrive in late November. Apple also dropped the awkwardly positioned 13-inch MacBook Pro model from the lineup, leaving the low end to the highly capable MacBook Air.

Apart from the new chips, the updated MacBook Pro models boast only a brighter screen, a slightly longer battery life in the M3 14-inch model, and a new Space Black aluminum finish for the M3 Pro and M3 Max models. There are no other changes for the M3 24-inch iMac.

Continue reading
Oct
02

Faster Copying of Two-Factor Authentication Codes from Messages

Faster Copying of Two-Factor Authentication Codes from Messages

One welcome feature of Safari is its automatic detection and auto-filling of SMS-based two-factor authentication codes you receive in Messages. It allows you to complete your login quickly, without having to retrieve the code from Messages. But what if you use a different Web browser, like Google Chrome, Firefox, Brave, or Arc? Apple doesn’t allow other developers access to those codes in Messages, but Messages itself recognizes the verification code, marking it with an underline. Rather than transcribing the code manually like an animal, you can Control-click the underlined numbers and choose Copy Code. Then, switch to your Web browser and press Command-V to paste it. Not all websites accept pasted codes, but most will, even if they present a custom interface.

(Featured image by iStock.com/Galeanu Mihai)

Continue reading
Oct
02

Forget Your Just-Changed Passcode? iOS 17’s Passcode Reset Has Your Back

Forget Your Just-Changed Passcode? iOS 17’s Passcode Reset Has Your Back

The hardest time to remember your iPhone or iPad passcode is right after you’ve changed it. Generally speaking, there’s no reason to change your passcode, but if you inadvertently or intentionally shared it with someone with whom you wouldn’t trust your bank account information, changing it to something new is a good idea. We could also imagine a child who knows your passcode changing it on you as a prank. For whatever reason, if you can’t enter your new passcode, a new iOS 17 feature called Passcode Reset lets you use your old one for 72 hours. Once you’ve tried the wrong passcode five times, tap Forgot Passcode , enter your old passcode , and create a new one . If you’re certain you know the new one, you can expire the old one sooner in Settings > Face ID/Touch ID & Passcode.

(Featured image by iStock.com/NazariyKarkhut)

Continue reading
Oct
02

Is Your Mac Running Low on Disk Space? Here’s How to Delete Unnecessary Files

Is Your Mac Running Low on Disk Space? Here’s How to Delete Unnecessary Files

Between apps, photos, videos, music, and downloads, it’s easy to fill up your Mac’s drive, particularly one with just 128 or 256 GB of drive space. macOS warns you when you get too low on space, but those warnings may come late—for optimum Mac performance, we recommend you keep at least 10–20% of your drive free for new downloads and virtual memory swap files. There are excellent utilities that help you find and delete unnecessary files, such as the free GrandPerspective, the $9.99 DaisyDisk, and the $14.99 WhatSize, but Apple’s built-in storage management capabilities will likely be all you need.

Apple first introduced its Storage Management tool in the System Information app in macOS 10.12 Sierra, making it accessible from the About This Mac dialog. Starting in macOS 13 Ventura, Apple moved those capabilities to System Settings > General > Storage, providing a quick overview of your drive usage at the top. Hover over each colored bar to see how much space is taken up by a particular type of data. The light gray space at the end of the bar is what’s still available.

Continue reading
Sep
01

Things You Need to Know Before Moving to a New iPhone

Things You Need to Know Before Moving to a New iPhone

Are you among the millions of people planning to get a new iPhone 15? It’s exciting, we know, but don’t move too fast when getting started with your new iPhone, or you might cause yourself headaches. Instead, follow these instructions when you’re ready to transfer your data—and, for many people, much of your digital life—to the new iPhone. Apple also has a series of videos you can watch.

Update your old iPhone to the latest version of iOS. If you have an Apple Watch, update it to the latest version of watchOS. This process can take some time, so it may be best done overnight before you move data to your new iPhone. Make sure you know your Apple ID and password, and if you have an Apple Watch, its passcode. You will likely have to enter them at least once during this process. Make a backup of your old iPhone to iCloud or your Mac. (If you back up to a Mac, be sure to encrypt the backup, or else it won’t include saved passwords, Wi-Fi settings, browsing history, Health data, and call history.) Or back up to both, for safety’s sake. We prefer iCloud backups because they’re easier and don’t introduce additional variables, like flaky USB cables. Apple will even give you temporary iCloud storage to make a backup when moving to a new iPhone. To initiate an iCloud backup, go to Settings > Your Name > iCloud > iCloud Backup and tap Back Up Now.
If you have an Apple Watch, you shouldn’t have to unpair it from your old iPhone to transfer it to the new one, but if the automatic transfer doesn’t work, you can unpair it manually and pair it again later. (If you take the manual route and have a cellular Apple Watch, you’ll be asked if you want to keep or remove your plan. Assuming that you’re keeping your Apple Watch to re-pair with your new iPhone, keep the plan.) You shouldn’t need to worry about transferring a SIM card. If you order through Apple and connect to your cellular carrier account during purchase, activating the new iPhone should cause it to take over your phone number. The same should be true if you purchase directly through your carrier. Besides, it’s likely that iPhone 15 models sold in the US will rely on eSIM and lack SIM trays like the iPhone 14, so only non-US users might need to transfer the SIM card from the old iPhone to the new one. Even then, it’s better to contact your carrier and get them to activate the new SIM in the new iPhone because old SIMs don’t always support all current cellular features, such as full 5G support. Transfer your data, settings, apps, and purchased content in one of these three ways. None of them will be quick, despite the first one’s name, so do the transfer when you have time: Quick Start: With the Quick Start feature, content from your old iPhone copies directly from your old iPhone to your new one. We recommend this technique because it’s more likely to preserve app logins, something that’s less true when restoring from an iCloud backup. Put your iPhones next to each other (plugged into power), use the old iPhone to scan the animation on the new one, and then follow the rest of the steps.
iCloud: With this technique, the new iPhone will download your content from your old iPhone’s iCloud backup. Once you’ve joined a Wi-Fi network on the new iPhone and tapped the Restore from iCloud Backup button, you’ll have to select the correct backup—likely the most recent one you just made. Keep your new iPhone plugged into power the entire time to ensure that all your content syncs during this step. Finder or iTunes: With this approach, you’ll restore your old iPhone’s content from a backup made to your Mac. Connect your new iPhone to your Mac using an appropriate cable, open a Finder window (or iTunes on an old Mac), select your device, click Restore Backup, and choose the appropriate backup—likely the most recent one. Perform post-transfer tasks. Ensure that you can make and receive a phone call. If necessary, pair your Apple Watch with the new iPhone. You’ll also need to pair your Bluetooth accessories—including AirPods—with your new iPhone. Plus, some app data needs to sync to your new iPhone, so open the Mail, Contacts, and Calendar apps and check if they have your data. It could take a few minutes for them to fill up. Apps may request notification permissions again, and you may need to download content and in-app purchases. Finally, and this post-transfer task is becoming increasingly important, if you use two-factor authentication with an app like 1Password, Authy, or Google Authenticator, ensure you can get your 2FA codes using your new iPhone. 1Password and Authy are good about providing access to your 2FA codes from multiple devices—just log in to your account from each device—but Google Authenticator may require some additional setup since it didn’t originally offer any way to transfer codes to a new phone.

Although Apple works hard to make the process of transferring from an old iPhone to a new one as painless as possible, some things may fail to transfer seamlessly. For that reason, we strongly recommend holding onto your old iPhone for a week or so to ensure the new one can do everything the old one could. During that time, put the new iPhone through its paces with an eye toward checking every app you need.

Continue reading

Locations


New York

Connecticut
Florida
Louisiana
Chicago

Corporate Headquarters
New York

80 Orville Drive Suite 100
Bohemia, NY 11716
Tel: (866) 518-9672
This email address is being protected from spambots. You need JavaScript enabled to view it.

Connecticut

65 High Ridge Road #510
Stamford, CT 06905
Tel: (866) 518-9672
This email address is being protected from spambots. You need JavaScript enabled to view it.

Florida

3321 SW 194th Terrace
Miramar, FL 33029
Tel: (866) 518-9672
This email address is being protected from spambots. You need JavaScript enabled to view it.

Louisiana

218 Barksdale Drive
Broussard LA 70518
This email address is being protected from spambots. You need JavaScript enabled to view it.

Chicago

4 Knollwood Place
Joliet, IL 60433
This email address is being protected from spambots. You need JavaScript enabled to view it.

London

10 Grosvenor Court
Rayners Road
London SW15 2AX UK

Stay Connected

© Copyright 2023, HCS Technology Group. All Rights Reserved.