HCS Blog

Two similar-sounding iOS features generate quite a bit of confusion. Wi-Fi Calling and Wi-Fi Assist both aim to improve your connectivity by using the best network available, but they achieve that goal in diametrically opposed ways. Wi-Fi Calling leverages your Wi-Fi connectivity to replace weak or nonexistent cellular coverage, whereas Wi-Fi Assist uses your cellular data connection when the Wi-Fi connection is poor. Here’s what you need to know.

Wi-Fi Calling

Of the two technologies, Wi-Fi Calling is more commonly used and more helpful. It enables you to make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage. That’s a huge win—cellular coverage in cities often doesn’t work below ground and can be blocked by thick walls in old buildings too. And in rural areas, weak coverage is a common problem. Your wireless carrier must support Wi-Fi Calling for it to work, but most do—check the full list for your carrier.

Are you among the millions of people planning to get a new iPhone 14? It’s exciting, we know, but don’t move too fast when getting started with your new iPhone, or you might cause yourself headaches. Instead, follow these instructions once you’re ready to transfer your data to the new iPhone:

Make sure you know your Apple ID and password! You will likely have to enter them at least once during this process. If you have an Apple Watch, it’s safest to unpair it from your old iPhone, which automatically backs up your Apple Watch. (In theory, unpairing shouldn’t always be necessary, but it never hurts.)

There are two caveats when unpairing. First, if you have a cellular Apple Watch, you’ll be asked if you want to keep or remove your plan. Assuming that you’re keeping your Apple Watch to re-pair with your new iPhone, keep the plan. Second, if you use a transit card in the Wallet app, Apple recommends removing your transit card from your Apple Watch before unpairing.

First, don’t panic. Most likely, you’re borrowing something with an Apple AirTag location tracker attached to it, or someone left something with an attached AirTag in your car. Second, tap the alert to open the Find My app, which displays a map showing where the AirTag has been with you, which might shed some light on where it started traveling with you. Third, in the Find My app, tap Play Sound to try to locate the AirTag by its audible alert. Fourth, if you find the AirTag, hold it near your iPhone until a notification appears, and tap that for more information, including the last four digits of the owner’s phone number (search for it in the Contacts app to see if it’s anyone you know). We’re being intentionally brief here—for significantly more detail, including advice on contacting local law enforcement—read Apple’s support article.

(Featured image by iStock.com/BackyardProduction)

Do you have a child starting college soon? It’s likely that your kid has been relying heavily on a computer throughout high school, but if it was a school-provided laptop or shared family computer, now’s the time to get them something of their own. And even if they had their own laptop throughout high school, if it’s old or unreliable, college is a good excuse to bring them up to date. If you haven’t been paying close attention to Apple’s Mac lineup, you might wonder which model makes the most sense.

First, don’t buy anything without first checking with the college. Many college departments have specific requirements based on the software students use in their classes. Generally, these revolve around processor type, amount of RAM, and storage space. Luckily, current Macs should meet the requirements. Second, see if the college provides access to education pricing—most will—to save a few hundred dollars.

It has finally happened. Keys on your MacBook Pro aren’t responding, there’s a crack on the screen, or the battery no longer holds enough of a charge to make it useful. A repair is in your future, which entails bringing the Mac to an Apple Store or Apple Authorized Service Provider or shipping it back to Apple. Regardless of what repair approach you take, there are some steps that we—and Apple—highly recommend that you follow first.

Why? Three reasons: