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Problem-solving by Apple Certified Professionals
Oct
07

If Your Safari Browser Is Locked - How Do You Unlock It?

1.  Go to safe mode (shift + on together)

2.  When bar appears at bottom, let go of shift

3.  Click "Go" on top line- Hold option key- Click on "Library"

4.  Take "Saved Application State" and drag to trash can

5.  Go to Apple icon on top line & Press Restart

6.  Computer will turn off- then turn on

7.  Safari should now work properly    

Oct
05

Apple Updates Malware Definitions to Protect Against Botnet Threat Coordinated Via Reddit

Last week, Russian anti-virus firm Doctor Web disclosed a newly discovered piece of OS X malware known as Mac.BackDoor.iWorm that at the time had affected roughly 17,000 machines around the world. While the exact mechanism of infection was unclear, an interesting twist to the story involves compromised machines running search queries on Reddit to obtain instructions about which command and control servers should be used to manage the botnet.

Once connected to a command and control server, the backdoor opened by the malware on the user's system can receive instructions to perform a variety of tasks, from stealing sensitive information to receiving or spreading additional malware. 

In an effort to address the threat, Apple has now updated its "Xprotect" anti-malware system to recognize two different variants of the iWorm malware and prevent them from being installed on users' machines.

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Oct
03

Use Rumpus FTP Web Feature on default ports on OS X Server

Rumpus is a great FTP product that has a web interface as well.  The issue with installing Rumpus on OS X Server is that the default web ports are used by the server itself.

So if you are not planning on using web services or, more importantly, Profile Manager.  You can follow the steps in Maxum Development's blog post to disable the built-in apache service in OS X Server.  You can then enable Rumpus on port 80 or 443.

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Oct
02

Running an application as root on OS X

Many administrators who use OS X have a good understanding of the command line interface and how to use it, and can often accomplish what they want to doing so. I for one, happen to be one of those. However there are times when using the CLI is just a bit more cumbersome than I'd prefer. A great example is manually editing a file that I don't have write access too. I am alright with vi as a command line text editor, but Text Edit, in plain text mode, is sometimes just more convenient. Unfortunately, while administrators can easily authenticate as, or obtain root access in the CLI, doing so in the GUI without enabling, and logging in as the root user is much more difficult. Thankfully, you can run an application as root by using a quick command in the terminal application.

Open the Terminal application. At the prompt, type the sudo command and then the path to the executable file inside an application's bundle. We'll use TextEdit for this example:

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Oct
01

Where did my camera roll go in iOS 8?

Your photos have not been deleted. They have just moved to a new location. The new Photo App has replaced your camera roll and PhotoStream.  Your photos that had been in PhotoStream are now in Recently Added.  Recently Added consists of photos added within the last 30 days on you iOS devices.  If you delete a photo here it will delete off of all of your devices. In order to view your older photos, you need to use the Years, Collections, and Moments views. 

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