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Need help with something? On occasion, we all need tech support. Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible.
For instance, think about what we have to do if we receive an email message along the lines of “I keep getting a note that my backups aren’t working.” All we can tell from that message is that something may be wrong with the user’s backups. But without knowing what app they’re using and what the specific error is, we can’t even begin to recommend a solution. We’ll have to go back and forth to figure out what we need to learn to address the problem. By the end of the (possibly lengthy) process, the user and we may be quite frustrated.
Apple recently released iOS 13.5, incorporating a new Exposure Notification API in response to the global COVID-19 pandemic. We’ve seen a few people freaking out about this, but seriously, calm down, folks. At best, the Exposure Notification API could lower contact tracing costs, reduce the spread of COVID-19, prevent life-changing health consequences, and save lives. At worst, it won’t prove particularly effective. In neither case does it pose any threat to personal privacy.
Why have Apple and Google—two companies that normally compete tooth and nail—formed this unprecedented partnership? Contact tracing is one of the key techniques employed by public health authorities in slowing the spread of COVID-19. It involves gathering information from an infected person about those they’ve been in contact with, enabling authorities to learn who might have been the source of the infection and who they may have infected. It’s a slow, laborious, and error-prone process—do you know or even remember all the people you’ve come in contact with over the past few weeks?—but it’s helpful nonetheless.
In a move that completes the transition of the MacBook line from the troubled butterfly keyboard to the Magic Keyboard, Apple has released a new 13-inch MacBook Pro. The company also doubled the amount of storage in each of the standard configurations while keeping prices the same, and it ramped up the specs in the model with four Thunderbolt 3 ports.
Like the MacBook Air that Apple released several months ago, the most notable change in the new 13-inch MacBook Pro is the replacement of the butterfly keyboard with the new scissor-key Magic Keyboard introduced last year in the 16-inch MacBook Pro. So far, that keyboard has been well-regarded. Unlike the MacBook Air, however, the 13-inch MacBook Pro continues to include Apple’s Touch Bar, though now with a physical Escape key and a separate Touch ID sensor.
Whether for work or socializing, we’re all spending a lot more time in video calls these days. But—surprise!—it turns out that many of our group video calls could be more pleasant, less embarrassing, and overall better if we follow a few basic audiovisual tips.
Natural light is best, but room light is generally fine too, especially if it’s coming from the side. Overhead light isn’t quite as flattering, but whatever you do, avoid light that comes from underneath your face or you’ll look like an old-time movie villain. Also, avoid sitting in front of a window because the bright light behind you will make you look way too dark. Pull a shade or try to put your computer against the window so the light hits your face instead.
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